Last updated: September 2026

Privacy Policy

At GoFreeEmail, we respect your privacy and want you to understand how your personal information is handled when you use our services. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

This Privacy Policy is intended to reflect applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA), where applicable.

1. About This Privacy Policy

This Privacy Policy applies to personal information we may collect when you visit the GoFreeEmail website, register for an account, use our email services, subscribe to newsletters, contact us, or otherwise interact with our Service.

In this policy, “GoFreeEmail”, “we”, “us”, and “our” refer to GoFreeEmail and its operator.

We aim to handle personal information responsibly and provide clear information about how it is collected and used.

2. Information We May Collect

The type of information we collect depends on how you use GoFreeEmail. This may include:

  • Registration information, such as your name, email address, date of birth, and information needed to access your account.
  • Account information, including your account preferences, settings, and recovery details that you choose to provide.
  • Newsletter details, including your email address, selected subscriptions, and preferred communication settings.
  • Email information, including information necessary to provide and operate your email account and related features.
  • Technical information, such as your IP address, browser type, operating system, device information, and technical data.
  • Usage information, including how you interact with our website, email service, features, and newsletters.
  • Support information, including information you provide when contacting us or requesting assistance.
  • Cookie information, collected through cookies and similar technologies as described in this Privacy Policy.

We generally do not require sensitive personal information from you. Please avoid sending sensitive information to us unless it is necessary for your enquiry or request.

3. How We Collect Information

We may collect personal information when you:

  • register for a GoFreeEmail account;
  • use or manage your email account;
  • sign up to receive a newsletter;
  • reach out to us with questions or support requests;
  • change your account details or communication settings;
  • interact with our website or Service; or
  • use other features made available through GoFreeEmail.

Some technical and usage information may be collected automatically when you visit or use our website or Service. We may also collect certain information through cookies and similar technologies.

We may also obtain information from service providers or other sources when needed to provide, maintain, protect, or improve the Service, where permitted by law.

4. How We Use Personal Information

We use personal information for purposes connected with providing, managing, securing, and improving GoFreeEmail.

Depending on how you use the Service, we may use your information to:

  • create and manage your account;
  • provide your free email service and related features;
  • provide the newsletters and updates you have signed up for;
  • save your account settings and communication preferences;
  • analyse how visitors use our website and interact with the Service;
  • make our website, email features, and other services more useful and easier to use;
  • handle enquiries and assist you when you need support;
  • maintain the security of accounts, systems, and users;
  • identify and respond to spam, fraud, misuse, security issues, or unlawful behaviour;
  • provide essential messages about your account, security, or the operation of the Service;
  • send marketing or promotional communications where legally permitted and, where required, with your consent;
  • comply with applicable legal and regulatory requirements; and
  • enforce our Terms and Conditions.

We seek to collect and use only the information reasonably needed for these purposes.

5. News Content and Third-Party Sources

GoFreeEmail may provide selected news headlines, summaries, updates, images, and links through our website, emails, or newsletters.

GoFreeEmail is not the original publisher or direct provider of the news displayed through our Service. News content and related information may be sourced from the publishers, news organisations, websites, and other original sources responsible for that material.

When you access an external news publisher or website through a link on our Service, that website may collect and handle your information according to its own privacy policy. We encourage you to review the privacy policy of any third-party website before using it.

GoFreeEmail does not control the privacy practices of third-party publishers or websites.

6. Newsletters and Marketing Communications

If you sign up for a GoFreeEmail newsletter, we use your subscription details to deliver the newsletters and updates you have chosen to receive.

You can unsubscribe from optional newsletters or marketing communications at any time by using the unsubscribe option provided in the relevant email or by contacting us directly.

Unsubscribing from promotional communications will not normally stop essential messages relating to your account, security, or the operation of the Service.

We handle commercial electronic communications in accordance with applicable Canadian anti-spam requirements, including rules relating to consent and unsubscribe options.

7. Sharing Personal Information

Your personal information is not sold to third parties.

We may share or disclose personal information where reasonably necessary to operate GoFreeEmail, provide the Service, protect our systems, or meet legal obligations. This may include:

  • Service providers: Companies or individuals that help with hosting, email delivery, website operations, security, analytics, technical support, or other services required to operate GoFreeEmail.
  • Legal and regulatory matters: When the law requires or permits us to disclose information, including in response to a court order or other lawful request.
  • Security and protection: To help detect, investigate, and prevent fraud, misuse, security issues, or unlawful activity.
  • Business changes: Where personal information is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to applicable privacy requirements.
  • With your consent: Where you have authorised us to share specific information.

Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate privacy and security measures are in place.

8. Cookies and Analytics

GoFreeEmail use cookies and similar technologies to support website functionality, save your preferences, understand how our Service is used, and make improvements to your experience.

If analytics tools are used on our website, they may collect information about website visits and interactions through cookies or similar technologies.

We do not use cookies to sell your personal information or disclose it for this purpose.

You can control, restrict, or remove cookies through your browser settings. Please note that turning off certain cookies may affect the availability or functionality of some parts of our website.

9. Protecting Personal Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or other forms of improper handling.

Depending on the circumstances, our safeguards may include access controls, account authentication, encryption, monitoring, and other technical and organisational measures.

No online service can be completely secure. While we take reasonable precautions, we cannot guarantee that personal information will be protected against every possible security risk.

10. Information Processed Outside Canada

Some service providers used to operate GoFreeEmail may process or store personal information outside Canada.

Where personal information is handled outside Canada, it may be subject to the laws of the country where it is processed. Those laws may allow government authorities, courts, or law enforcement agencies to access information in circumstances that differ from those in Canada.

We take reasonable steps to ensure that personal information remains subject to appropriate privacy protections when handled by service providers.

11. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period for which information is retained may depend on the type of information, how it is used, account requirements, legal obligations, security needs, and other legitimate business purposes.

When information is no longer required, we take reasonable steps to securely delete, destroy, or de-identify it where appropriate.

12. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you, subject to applicable legal requirements and exceptions.

If you believe information we hold about you is inaccurate or incomplete, you may also ask us to correct it.

We will handle access and correction requests in accordance with the privacy requirements that apply to your situation.

To make a request, please contact us using the details provided in the Contact Us section.

13. Privacy Complaints

If you have a concern about how GoFreeEmail has collected, used, disclosed, or otherwise handled your personal information, please contact us first so that we can review the matter.

We will consider your concern and take reasonable steps to address it.

If you are not satisfied with how your privacy concern has been handled, you may have the right to contact the appropriate Canadian privacy authority, depending on the privacy legislation that applies to your situation.

14. Children's Privacy

GoFreeEmail is intended for individuals aged 18 years and over.

We do not knowingly collect personal information from anyone under 18 without appropriate consent where such consent is required.

If we become aware that personal information belonging to someone under 18 has been collected without the appropriate consent, we will review the matter and take reasonable steps to address or remove the information where appropriate.

If you believe that someone under 18 has provided personal information to us without the required consent, please contact us.

15. Opting Out of Direct Marketing

Optional marketing communications from GoFreeEmail are not required to use your email account.

If you subscribe to a newsletter or promotional communication and later decide that you no longer want to receive it, you can unsubscribe using the link provided in the relevant email or contact us directly.

Opting out of marketing communications will not normally stop essential emails relating to your account, security, passwords, or important service updates.

If you subscribe to different newsletters or communication types, you may need to update each subscription separately.

16. Your Privacy Choices

Depending on the features available through GoFreeEmail, you may be able to:

  • update information associated with your account;
  • manage your newsletter subscriptions;
  • unsubscribe from optional communications;
  • control cookies through your browser settings;
  • request access to personal information we hold about you; and
  • ask us to correct inaccurate or incomplete information.

Some information is necessary to provide, maintain, and secure your account. Certain processing and account-related communications may therefore be necessary for the Service to function.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, information practices, or applicable privacy requirements.

The latest version will be made available on our website. We encourage you to review this page periodically to stay informed about how we handle personal information.

18. Contact Us

For questions about this Privacy Policy, want to request access to your personal information, need to ask for a correction, or have a privacy-related concern, please get in touch with us.

GoFreeEmail

Email: info@gofree.email